Zenacity was formed by two seasoned service industry executives who are fanatical about customer experience and support.

In most companies, support is an afterthought or a necessary evil.   We see it as the single most intimiate contact with your customers and the most influential function in your organization to drive the strength of your brand.

We have a passion for solving complex problems with elegant solutions.  Fortunately, the service world presents many opportunities to do so.

The founders of Zenacity Group have devoted themselves full time to the business they love, helping companies grow through better service to their customers.

“People will forget what you've said and people will forget what you did, but they will never forget the way you made them feel.”
Maya Angelou
Meet The Team
  1. Tripp Kerr
    Founder, CEO -- Practice areas of Service Design, Culture Building, Customer Experience, Strategic Planning, and Leadership Development, Support Technologies
  2. Michele Crocker
    Founder, COO -- Practice Areas of Talent Assessment/ Management, Measurement and Metrics, Training and Development, Customer Experience and Leadership Development
  3. Matt Hanan
    Expert -- Practice Areas of Customer Experience, Service Design and Leadership Development
  4. Banna Aparicio
    Expert -- Practice Areas: Human Resources, Talent Management, Performance Management, Contact Center Recruitment
  5. Dr. Charles Bishop, Ph.D.
    Expert -- Practice Areas: Talent Assessment and Strategy, Organizational Design, Human Resources Strategy and Planning, Change Management